Help & Support

Committee members can review and vote on new member applications.

Accessing Applications:

Reviewing Applications:

Voting Process:

After Approval:

Important:

Treasurers can record cash payments received from members.

Recording Cash Payments:

Cash Workflow:

Tracking:

Important:

Committee members can manage member records and information.

Accessing Members:

Member Management:

Member Statuses:

Important Actions:

Committee members can update river conditions and status.

Accessing River Status:

Updating Status:

Status Types:

Settings:

Important:

Committee members can create and edit help articles and FAQs.

Accessing Help Management:

Creating Articles:

Editing Articles:

Categories:

Best Practices:

Club members can book the club boat for fishing trips.

Booking Process:

Booking Rules:

What You'll Receive:

Important:

Understanding boat booking fees and rules helps ensure smooth bookings.

Booking Fee:

Booking Rules:

Access:

Safety:

If you need to cancel your boat booking, here's what to know.

Cancellation Policy:

How to Cancel:

Refund Processing:

Important:

After booking the boat, you'll receive a padlock code for access.

Receiving Your Code:

Code Details:

If You Lose Your Code:

Using the Code:

Non-members can purchase day permits to fish club waters.

Purchase Process:

Permit Types:

What You'll Receive:

Important:

Day permits have specific validity periods.

Validity:

Season Restrictions:

Time Restrictions:

Important:

Day permits have limits and rules to ensure fair access.

Daily Limits:

Purchase Limits:

Rules:

Important:

Your membership card is accessed via a personal link sent to your email address.

Finding Your Link:

No Login Required:

Lost Your Link?
Visit /recover and enter your member number and date of birth to receive a new link via email.

After your membership application is approved, you'll receive an email with a setup link.

Setup Process:

What You'll Need:

After Setup:

Adding your membership card to your phone's wallet allows you to access it offline, even without internet connection.

For iPhone (Apple Wallet):

For Android (Google Wallet):

Benefits:

Your digital membership card displays important information about your membership.

What's Shown:

Card Colours:

Using Your Card:

Membership renewal is simple and can be done online.

Renewal Process:

When to Renew:

Payment:

After Renewal:

If your membership expires, you'll lose access to club waters and services.

After Expiry:

Renewal Options:

Important:

If you've lost your membership card link, you can recover it easily.

Recovery Process:

Security:

Rate Limiting:

Keeping your contact details up to date ensures you receive important club communications.

What to Update:

How to Update:

Why It Matters:

Junior members (under 18) have special considerations.

Membership Types:

Parental Consent:

Junior Fees:

Photo Requirements:

Membership fees can be paid securely online.

Payment Methods:

Payment Process:

Security:

Payment Confirmation:

We accept various payment methods for your convenience.

Online Payments:

Cash Payments:

Payment Security:

If your payment doesn't go through, here's what to check.

Common Issues:

Troubleshooting:

If Payment Still Fails:

Payment Confirmation:

Refunds are handled on a case-by-case basis.

Membership Refunds:

Boat Booking Refunds:

Day Permit Refunds:

Requesting a Refund:

After making a payment, you'll receive confirmation.

Email Confirmation:

What's Included:

Membership Card Update:

Payment History:

If your membership card isn't loading, try these solutions.

Quick Fixes:

If Still Not Working:

Browser Compatibility:

Still Having Problems?

If your Apple Wallet or Google Wallet pass isn't working, try these steps.

Apple Wallet (iPhone):

Google Wallet (Android):

Common Issues:

If Still Not Working:

Note:

Your membership card works on modern web browsers.

Supported Browsers:

Mobile Browsers:

Not Supported:

Best Experience:

If You Have Issues:

Clearing your browser cache can fix loading and display issues.

Why Clear Cache:

How to Clear Cache:

Chrome:

Firefox:

Safari:

Mobile:

After Clearing: